User Link
Blog
Help
Contact Us
About Us
No hidden charges, No gimmicks, No nonsense
computers
.com
Part of the MoreFrom Group
  • No Credit Card Surcharges
  • Free Delivery on Everything
  • No Minimum Order Value
  • No Premium Rate Telephone Numbers
  • No Hidden Charges
  • No Catch !
Tel: 0114 292 2930
Site map
BasketEmpty Basket items: 0 | Total: 0.00
Website security checked HackerSafe
Customer rating
DealTime
4.5 out of 5
Google
4.6 out of 5
Shopzilla
84% Positive
PriceGrabber
4.5 out of 5
Customer feedback
Customer feedback
just a quick e-mail to say that i have just recieved my phone today (A...
Dale 10/06/10 More
Recently viewed
OKI C5650n A4
Colour Printer (Network
Microsoft Expression Blend
Microsoft Expression Blend
Seagate Barracuda XT
Desktop Hard Disk
Asus EEE BOX
B204 Personal Computer
Netgear WG111GE 54
Mbps 802.11g USB

Home

 >

Returns and faulty products

 >

Incomplete or damaged in transit
Returning an incomplete or damaged in transit product
Step 1 - Fill in a returns form straight away
If you send us a returns form within 3 working days of receiving your product a quick replacement can usually be arranged. (After 3 working days the product is classed as faulty and you'll need to follow our returning a faulty product guidelines).

 Step 2 - We process the return and collect the product
We'll contact you if we need any further information before authorising the return. If we have everything we need we'll supply you with an RMA (Returned Merchandise Authorisation) number and collect the product at a mutually convenient time and at no cost to you.

Step 3 - We send out a replacement
The next step is to arrange for a replacement product to be shipped to you, again at no cost to you. If a replacement is out of stock or unavailable we'll organise a refund including your original delivery charge.
General notes on returning an incomplete or damaged in transit product
Before you return any product, the return will need to be authorised. When we authorise a return we'll supply you with an RMA (Returned Merchandise Authorisation) number.

Packages that arrive without a valid RMA number will be rejected or returned.

Please ensure that the RMA number is clearly visible on the outside of the packaging.

Make sure you package the product well. We cannot accept liability for any goods damaged in transit and a replacement or refund will not be offered.

We endeavour to arrange all returns within 3 working days of the returns form being submitted to us.

Products are inspected and tested when they arrive at our returns department. If they are found not to be faulty or are not as described they will be rejected.