Common Problems

If you are experiencing any problems with ordering your product then please refer to the list of known problems below.

Please ensure pop-ups are enabled for our site. We use these for doing live stock checks and NOT to push annoying unsolicitored adverts. Please enable cookies for this site. We use these to save details of your shopping basket and preferences.

If the problem you have experienced is not listed above, please contact us.

Will my card details be safe?

This site is tested daily for security vulnerabilities by Comodo HackerGuardian. HackerGuardian daily security tests prove that the website owner has proactively taken steps to ensure their site is thoroughly protected from hackers. The seal is not a guarantee of security or buyer protection but can significantly improve the security of online transactions. All card transactions are processed directly by the royal bank of scotland, using their secure payment system. Our site is fully secured using 128bit encryption provided by Thawte. Morecomputers do not keep a record of your card details as they are captured directly by RBS.

What is a verified by VISA and Mastercard secure code?

These schemes are a new service that let you shop on line with added confidence. Through an easy to use security process the two schemes confirm your identity when you make purchases at Morecomputers.co.uk and other participating on line stores. It is convenient and works with your existing cards. You register your cards just once and create your own password. When you make a purchase at participating on line stores a special verify window will appear, simply enter your password and click submit, Your identity is then verified and the purchase is secure. Some credit cards may give you the option of signing up for the scheme during the purchasing process. Otherwise to activate the scheme for your card, or to learn more about the service please contact the bank or financial institution that issued your cards.

What payment methods do you accept?

Morecomputers.co.uk accepts all major credit and debit cards including Mastercard, VISA, Switch and Delta. We do not accept American express. You can also pay by cheque but please allow ten working days for the cheque to clear before we release your goods. Please place your order as normal and make all cheques payable to More computers. Every credit/debit card transaction is made via a secure server and is completely safe.

Can I add additional items to my order once the order has been placed?

We are unable to add additional items to orders once they have been placed, as we do not hold any of your card details on our system. All transactions go through a secure server with the Royal Bank of Scotland. Please place another order.

I am taking the goods I purchased abroad, Can I claim back VAT?

Morecomputers do not supply VAT rebate forms as goods purchased over the internet are exempt from the VAT rebate scheme.

Other Queries

For all other queries please email us or call Customer Services on 0114 292 2930. Our lines are open Monday to Friday 9am - 5pm. All calls are charged at National Rate.

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