These star ratings are from PC Pro's Reliability & Service 2010 survey and will help you compare retailers. PC Pro asked 12,000 readers about the customer support received, the reliability and quality of the products they bought, and whether they'd buy from the company again.
Delivery & Accuracy
These are the Overall ratings for other retailers surveyed:
PC World Business
The survey data was combined to produce a star rating, and the company with the highest rating won. If any companies were close runners-up, they won a Highly Commended award. Note that for the results to be statistically valid, They needed 100 people to have given their feedback on a company. This is why many smaller companies aren't included in the table.
Read more: PC Pro Service and Reliability Awards 2010