Contact us
A bit more about stock - You'll notice our website has a stock count and runs a
stock check if the stock count is getting low. We will then tell you if there is a
possibility that by the time we process your order the stock will have run out. You
can then make an informed decision to buy or not. If you do buy and the stock is
available - no problem, it will be packed and shipped to you. If there's no stock
left we'll email you the next day (Monday if you order at the weekend) to let you
know when we expect more stock and to give you the option to wait or cancel your order.
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We don't offer technical support - we believe no advice is better than bad advice -
42,000 IT products is a lot of stuff to offer quality advice on. We'd say it's impossible
for people to be experts on so many different pieces of technology. So we don't pretend to
be, we'd rather be honest and let you know we're not going to attempt it.
What we will do is trust in the Internet. We'll point you in the right direction to find
good technical information. You can check the website of the manufacture and there are
lots of websites set up by enthusiasts that contain very detailed advice.
Many manufactures also have technical support phone lines with experts that answer questions
specifically on their technology. These people will always know more than someone trying to
learn about thousands of different products.
Even if it were humanly possible it's not commercially viable for us to offer whilst
maintaining our low prices. It's not that we want to make huge profits, if we did offer
technical support we'd want to be able to answer any question a customer could ask correctly
and not just waste their time and anoy them. That would mean employing above average
experts, paying them above average salaries, having enough of them to answer the phone
quickly and being able to expand as we grow. We've done the calculations and we'd lose
more money than we'd ever make.
In short we'd rather not charge you 50p or a £1 per minute to speak to someone who at
the end of the day may not be able to answer your question.
Back
We don't offer technical support - we believe no advice is better than bad advice -
42,000 IT products is a lot of stuff to offer quality advice on. We'd say it's impossible
for people to be experts on so many different pieces of technology. So we don't pretend to
be, we'd rather be honest and let you know we're not going to attempt it.
What we will do is trust in the Internet. We'll point you in the right direction to find
good technical information. You can check the website of the manufacture and there are
lots of websites set up by enthusiasts that contain very detailed advice.
Many manufactures also have technical support phone lines with experts that answer questions
specifically on their technology. These people will always know more than someone trying to
learn about thousands of different products.
Even if it were humanly possible it's not commercially viable for us to offer whilst
maintaining our low prices. It's not that we want to make huge profits, if we did offer
technical support we'd want to be able to answer any question a customer could ask correctly
and not just waste their time and anoy them. That would mean employing above average
experts, paying them above average salaries, having enough of them to answer the phone
quickly and being able to expand as we grow. We've done the calculations and we'd lose
more money than we'd ever make.
In short we'd rather not charge you 50p or a £1 per minute to speak to someone who at
the end of the day may not be able to answer your question.
Back
We don't offer technical support - we believe no advice is better than bad advice -
42,000 IT products is a lot of stuff to offer quality advice on. We'd say it's impossible
for people to be experts on so many different pieces of technology. So we don't pretend to
be, we'd rather be honest and let you know we're not going to attempt it.
What we will do is trust in the Internet. We'll point you in the right direction to find
good technical information. You can check the website of the manufacture and there are
lots of websites set up by enthusiasts that contain very detailed advice.
Many manufactures also have technical support phone lines with experts that answer questions
specifically on their technology. These people will always know more than someone trying to
learn about thousands of different products.
Even if it were humanly possible it's not commercially viable for us to offer whilst
maintaining our low prices. It's not that we want to make huge profits, if we did offer
technical support we'd want to be able to answer any question a customer could ask correctly
and not just waste their time and anoy them. That would mean employing above average
experts, paying them above average salaries, having enough of them to answer the phone
quickly and being able to expand as we grow. We've done the calculations and we'd lose
more money than we'd ever make.
In short we'd rather not charge you 50p or a £1 per minute to speak to someone who at
the end of the day may not be able to answer your question.
Back
- Before you buy - to check stock Read more
- Before you buy - to ask about compatibility or other advice Read more
- If any part of your order is incorrect Read more
- If your order has not been delivered Read more
- If you want to return something to us Read more
- If you have returned something to us and are chasing your replacement item Read more
- For technical support - on the product you have bought Read more
- If you would like to make a complaint Read more
- With any other feedback Read more
Before you buy - to check stock
The most up-to-date stock information we have is displayed automatically on our website,
if you email or ring we'll only be able to give you the same information available direct
from our site. More about stock checks.
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Before you buy - to ask about compatibility or for other advice
We class this as technical advice and believe no advice is better than bad advice - We sell
around 42,000 IT products - that's a lot of stuff to try and support. So we don't offer any
technical advice or support on any of the items we sell, we'd rather be honest and let
you know now. Find out why or you may want to try manufacturer's websites and help lines.
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If any part of your order is incorrect
If you need to change the item you have ordered, cancel your order, change your delivery
details or anything similar the best thing to do is ring or send an email. You can ring
us on 0114 292 2930 between 9am and 5pm Monday to Friday or send an email.
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If your order has not been delivered
If you are wondering were you stuff is - go to our online order tracking.
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If you want to return something to us
Take a look at our returns page this will tell you exactly what to do.
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If you have returned something to us and are chasing your replacement item
If one of the couriers we use has collected an item from you we will be notified the
following day and will be able to despatch the replacement item to you (if there is stock)
the same day we are notified. You will be sent an email with the new despatch details in it.
You can also ring us on 0114 292 2930 between 9am and 5pm Monday to Friday
or send an email.
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For technical support - on the product you have bought
We believe no advice is better than bad advice - We sell around 42,000 IT products - that's
a lot of stuff to try and support. So we don't offer any technical advice or support on any
of the items we sell. Find out why or you may want to try manufacturer's websites and helplines.
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If you would like to make a complaint
Mistakes do happen, so we have people on the end of an email or the phone to solve problems
and learn from our mistakes. You can ring us on 0114 292 2930 between 9am and 5pm Monday to Friday or send an email.
If you are not satisfied with our response and would like to complain please email or write
to us at MoreComputers.com, 12 Collegiate Crescent, Sheffield S10 2BA.
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With any other feedback
We're always keen to hear from our customers and anyone else for that matter. We believe
it's how to make sure our company grows in the right direction. We want to make our website
and service as painless as possible so if you've got any feedback please send it via
email.
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