Delivery information page

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Standard

  • 5 Working Days FREE

Priority

  • 2 Working Days £3.99
  • 3 Working Days £2.99

Premium

  • Next Working Day £7.99

Click & Collect

  • 3 Working Days in Sheffield FREE

Despatch time for Premium and Priority options

  • Orders are despatched same day if placed before 4.00pm Monday to Friday
  • Orders placed after 4.00pm Monday to Thursday will despatch the following working day
  • Orders placed after 4.00pm on Friday will despatch Monday
  • Orders placed anytime on Saturday or Sunday will despatch Monday

Despatch time for Free Standard Delivery

  • Despatch can take a further 48 hours

Text message on despatch

  • Enter your mobile phone number when ordering and we will text you when your order has been despatched

Courier delivery for all orders

  • Delivery will be between 8am and 6.00pm - Monday to Friday
  • A signature will be required

International delivery

  • We only deliver to the UK

Alternative delivery addresses

  • We can deliver to an alternative address (your work for example)

Oversize / Overweight Items

  • An additional delivery charge may be necessary. If this is the case we will contact you before proceeding with your order

Exceptions and restrictions

  • Delivery to Isle of Wight, Isle of Man & the Isle of Skye can take up to a week. This is also the case in some areas of Scotland
  • Delivery to Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye is charged at £14.95 +Vat
  • We are unable to deliver to the Channel Islands, Southern Ireland or BFPO addresses

Missed deliveries

  • The courier will attempt 2 deliveries on consecutive working days
  • If you are not available to accept the delivery you may collect it from the local depot for up to 5 days
  • After 5 days your order will be returned to us and we will refund you minus the delivery charge

Questions about deliveries

  • For all other queries please email us or call our Yorkshire based Customer Services on 0114 292 2930. Our lines are open Monday to Friday 9am - 5pm. All calls are charged at National Rate

Please Note: We may temporarily remove expedited delivery options due to bad weather or when courier network delays are expected.

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